This course prepares public safety professionals and campus responders to effectively manage high-stakes crisis situations through skilled negotiation and communication. Participants will explore strategies to de-escalate conflicts, build rapport, and influence behavior in emergencies such as active threats, hostage incidents, or emotional crises. The course emphasizes psychological principles, active listening, and tactical communication techniques that...

This course educates public safety professionals on responsible and effective use of social media in both personal and professional contexts. Participants will explore how digital conduct impacts public perception, agency reputation, and operational integrity. The course covers best practices for online communication, legal and ethical considerations, privacy concerns, and strategies for maintaining professionalism while engaging...

This course provides public safety professionals and campus law enforcement with the knowledge and strategies needed to investigate homicide incidents in educational settings. Participants will learn how to secure crime scenes, collect and preserve evidence, interview witnesses, and coordinate with local and federal law enforcement agencies. Emphasis is placed on applying investigative best practices while...

This course prepares public safety professionals to support and safeguard students participating in international travel programs. Participants will learn strategies for assessing risks, planning for emergencies, and implementing preventive measures to ensure student safety abroad. Topics include pre-travel preparation, cultural awareness, communication protocols, and coordination with campus resources and international authorities. Learners will develop practical...

This course equips public safety professionals with trauma-informed techniques for conducting effective and sensitive interviews. Participants will learn how trauma can affect memory, behavior, and communication, and how to adjust their approach to gather accurate information while minimizing harm. The course covers strategies for building trust, active listening, questioning techniques, and recognizing signs of trauma...