This course prepares public safety professionals and campus responders to effectively manage high-stakes crisis situations through skilled negotiation and communication. Participants will explore strategies to de-escalate conflicts, build rapport, and influence behavior in emergencies such as active threats, hostage incidents, or emotional crises. The course emphasizes psychological principles, active listening, and tactical communication techniques that...

This course prepares public safety professionals to support and safeguard students participating in international travel programs. Participants will learn strategies for assessing risks, planning for emergencies, and implementing preventive measures to ensure student safety abroad. Topics include pre-travel preparation, cultural awareness, communication protocols, and coordination with campus resources and international authorities. Learners will develop practical...